Topic: Troubleshooting

Will replied via email thank you

Topic: Troubleshooting

hello mr. admin

the mp3 widged doesnt work anymore on my firefox browser. but its still working on IE !!

- it tries to load the data 3 or 4 times and then it stops without playing.

the strange thing is…it still works on the “get widged” site (mini_player_widget_popup) or on other internal reverbnation sites…

but if i copy the site code of mini_player_widget_popup into a new html file and try to load it local than it doesnt work too :(

the same if i copy just the embed code in any html site…it doesnt work on my firefox…

i didnt touch anything on my browser…just deleted the cache for debug…

please help me

reverbnation rocks !!! i wish you the best but i hope that i havent to change my player because i very like reverbnation !

greetings

Topic: Troubleshooting

That would be great! And necessary, because I already sent out 20 without realizing that I would need to keep track of the addresses myself.

Topic: Troubleshooting

I have just talked with the developer for RPK and he is going to work on setting up the feature so that you see both the name and email address. Right now it isn’t possible for you to see that information. I am sorry. Hopefully we can that change in place before too long.

Admin

Topic: Troubleshooting

RPK issue: How do can I follow up with people that I’ve sent RPKs to?

I can see their names, but not their address. I already in Fan Reach and Messages – no clues.

Topic: Troubleshooting

fearofyours: Try updating your web browser (except for IE 8) or trying another web browser. Clear your cache and cookies. Update to the latest version of Flash.

We are in a constant battle with the ever changing Myspace to get our widgets working properly on their site. It has been an issue from day one and things haven’t gotten any easier. I’m sorry the performance of the widget is spotty at best. I can assure you our widgets do work in Myspace, despite your personal experience to the contrary.

For the fastest and most in depth support, please email support@reverbnation.com

Topic: Troubleshooting

Hello Mr Admin, I am having troubles with my myspace, I tried to add my music player widget to the myspace, and the only thing that popped up throughout everything was a bar down at the bottom. Is there any fix for this that you could provide me with, if so thank you very much.

Topic: Troubleshooting

Hi Scorcheddog

Sorry you are having trouble. I visited your profile and was able to play your songs.

If you are clicking play, but not getting a popup player at all, then I would re-check your popup settings.

You may also want to update to the newest version of your browser.

We do require that a song play a certain percentage of the way through to count as a play, so it’s possible your brother turned the song off before that point. You should see some plays on your page now, as I am currently playing your songs.

I like “Orlando”!

If you still have trouble, shoot a line to support@reverbnation.com

Thanks

Topic: Troubleshooting

Hi Nancy Moran

Sorry you are having trouble. This appears to be a browser issue. If you update to the newest version of your browser, it should fix the problem. If you still have trouble, feel free to email support@reverbnation.com.

Thanks

Topic: Troubleshooting

Hi Paul3

Sorry you are having trouble. There was a bug for about 10 minutes that morning on widget hits that has since been fixed. If you are still having trouble, shoot a line to support@reverbnation.com

Thanks

Topic: Troubleshooting

Hey, I am a newby to reverb nation…my profile is reverbnation.com/scorcheddog I have a few questions 1) is there a problem with the players at the moment?, I have tried playing my songs…(yes I do know what they sound like) on ie7, firefox and safari and all of them suggest I have a popup blocker on…have allowed popups for RN. Asked my brother to see if there was a problems, he reckons he got it working but there is still zero plays listed on my profile. So 2) is the play counts working?

Can someone check and see if it is working and get back to me. No, this isn’t some sort of mutant marketing ploy… is anyone else having similar problems, how can it be relieved…?

Topic: Troubleshooting

The last two messages that I received from ReverbNation don’t display properly. They leave a big blank space at the top. I must scroll down to even see my message list and then the actual message is underneath that. But if I click on any other previous message, everything moves back up top to the place where I’m used to seeing it…right beside the left menu.

The first time this happened, I didn’t realize that it was displaying at all. I just saw this big blank space where my message list usually appears.

Anyway, I thought someone would want to know. I don’t know if I’m the only one having this problem. But if I’m not the only one, this might be a weird bug that just showed up.

Musically, Nancy

Topic: Troubleshooting

My widget hits got reset ? Can someone please tell me why ? We had over total ove 70,000 widgets hits as of last night. This morning i log in and we only have 3200 ? can someone please help here!!!!

Thanks Paul

Topic: Troubleshooting

You want to make sure you have the latest version of Flash. Also clear your cache. If trying that doesn’t work, make sure you are using the latest available version of your web browser and be sure you are allowing 3rd party cookies. Write to: support@reverbnation.com if you have anymore questions.

Admin

Topic: Troubleshooting

I want to delete some of my press quotes but when I click on the edit button nothing happens, if I try to open the link for the edit button on another tab or window I just get my homepage again. I use a Intel Mac with OSX 10.5.5 and usually use Firefox, but I have tried it with Safari as well. What can I do!?

Thanks!

AFMM

Topic: Troubleshooting

Thanx for reply the band that I have hat issue is “HELLYEAH” on the song “Thank You”

Topic: Troubleshooting

Fan Exclusive issue: Which band are you having a problem with? Which song isn’t working for you?

Recommended artist issue: You can select the artists you recommend. The system isn’t setup to display ads in this section.

For any and all issues you will get a much faster reply (usually 12 hours or less) by emailing: support@reverbnation.com

Topic: Troubleshooting

maybe you recommend that stuff :P
joking …
guess you have to go again to the artists that you like and became a fan again and check again “recommend on your page” or is a layout change without noticing us …
(no problem for me, but …)

Topic: Troubleshooting

ummm, my recomended artists area of my page, Is a bunch of adds for stuff now.. ????

Topic: Troubleshooting

not a very lively forum … not really fast answering …

Topic: Troubleshooting

anyone ???

Topic: Troubleshooting

Hi I’m having an issue with a “Fan Exclusive” song, I’m a fan of that band (clicked on become fan, i even checked “recommend this band on your page”) but the song don’t play and keep telling me “Fan Exclusive” so …

Topic: Troubleshooting

Hello all,

I have a few issues with my label account and I wondered if anybody might be able to help.

1.I have made a tune widget and installed it on my myspace (www.myspace.com/ambiguousrecords) but the link back to RN is broken. It just says label_9328 did not match our records. 2.I have an RSS tour feed set up with Google Reader. The feed works fine but again the label link is broken. This time because of the lack of a space between Ambiguous and Records. 3.My artist blogs won’t show up in the tune widget. Google reader can’t understand the blog RSS feed (although it can the tour feed) Also is there a collective label feed for blog like the tour one?

Many questions, sorry. Any tips very gratefully received.

Thanks, Al

http://www.reverbnation.com/label/ambiguousrecords

Topic: Troubleshooting

Hi, we do between 25-28 festivals a year, and I’m happy to see that many of the artists we see at these festivals are also using ReverbNation. I’m encountering a problem, however, when these artists posts shows on the same day that we’re performing – if we’ve already got a set time posted, and they post a different set time for their band, it changes our set time as well. Any comments they add are also showing up on our calendar. I can’t be sure of exactly how they are posting their shows, I can only speak for myself, but I enter our shows individually as a new posting – I don’t add us to an existing show. Am I doing something wrong?

Thanks, Scythian Mgmt.

Topic: Troubleshooting

Hi Nancy Moran,

Infact, you can have two shows on the same day. Just go to Admin/Tools and select Add New Show to Schedule. It should add another show, instead of editing the show you’ve already entered. Hope that helps.